Support for customers 

Unforeseen circumstances can affect anyone’s financial situation at any time. If you have or think you may miss a Power Alliance Finance loan payment, our team is available to help and provide support with various options.

Natural Disasters

If you’ve recently been affected by a natural disaster, please get in touch. Flooding, bushfires, and drought can heavily impact your financial situation. We can take you through a range of options to help ease the pressure for your circumstances.

Apply now

Life Events

We know how hard unforeseen situations, like loss of employment, illness or injury, or even the loss of a family member can impact your finances. We are here to help.

Apply now

Support guidelines

To make this process as quick and easy as possible, apply online to start the process.

Customers who are experiencing financial difficultly may be eligible for hardship support.

Provide all documentary evidence, e.g. a current Statement of Cash Flows, Profit & Loss Statement, Balance Sheet

Apply online to start the process.

Power Alliance Finance is committed to assisting customers, especially during challenging times.

Should you lose your employment, you may be eligible for financial support. 

Apply online to start the process.

If your business has been forced to close, you may be eligible for financial support.

Apply online to start the process.

If you are currently paying above your repayment amount, you can simply stop paying the additional amount and revert to your advised payment amount. You do not need to call or email us as long as you are maintaining your payments.

If you are not paying above your repayment amount, you will need to apply for hardship.  We review and assess each customer’s needs on a case-by-case basis however if you change your payment amount the following general guidelines will apply:

  • The specifics of your loan will change i.e. the term and/or payment amount, and this will be communicated to you in writing
  • Interest will continue to be charged on amended or deferred loans

Apply online to start the process.

In terms of your repayment history, if you maintain your payments under the hardship arrangement then this will not affect your credit file.

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Disclaimer

This information provided by Power Alliance Finance, a division of Australian Alliance Automotive Finance Pty Limited ABN 63 002 407 703, Australian Credit Licence 513747 is of a general nature and for information only. Nothing on this website constitutes or should be considered to constitute legal, taxation or financial advice. Before making a decision about any of the products and services featured on this website, you should consult with your own independent legal, taxation and financial advisors, who can advise you about your personal circumstances.