Let’s work together

If there’s something about our products or services you aren’t happy with, let’s work together to see if we can resolve it quickly and easily using the following process:

Let us know

Email us at complaints@poweralliancefinance.com.au or call a Customer Solutions Representative on 138 100 8:30am – 7:00pm (EST) Monday to Friday. All matters are dealt with seriously and are treated in total confidence. We will aim to resolve your complaint to your satisfaction as soon as possible.

Escalation to our Internal Dispute Resolution team

If we are unable to resolve your complaint within five business days, then the matter will be escalated to our Internal Dispute Resolution (IDR) team. The IDR team will:

  • Conduct a more detailed investigation into your complaint
  • Keep you informed of the resolution process
  • Answer any of your questions
  • Aim to resolve the complaint promptly, and consistently.

 

The IDR team can be contacted at any time as follows:

Seek an external review

If you aren't satisfied with the outcome of your complaint after taking Steps 1 and 2, you may lodge a dispute with the Australian Financial Complaints Authority (AFCA). AFCA is an external independent impartial body that has been set up to resolve financial services disputes. There is no charge for this service. The Australian Financial Complaints Authority can be contacted by:

For more information please refer to our Customer Complaints Policy.

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Disclaimer

Approved applicants only. Terms, conditions, fees, charges & lending criteria apply. Power Alliance Finance is a division of Australian Alliance Automotive Finance Pty Limited ABN 63 002 407 703, Australian Credit Licence 513747.